Hi @mum2two
Thanks for raising this query. The 5-hour window was originally intended to keep discussions focused and manageable, making it easier for the team to review feedback without long or off-topic conversations. The message you see is an automated message which comes from the system.
As you’ve suggested there have been a few conversations around this topic. To save any confusion with auto closing categories we have decided to close this sub category and instead direct all feedback through our feedback form which you can find more information about here Community update – why we need your feedback . This will help us better manage your input and avoid any issues with auto-closing topics. We will also update the community on this decision too.
I hope this helps.
Anna