Hi everyone, is anyone having problems on the site? I guess it might be the hot weather and all the electricity in the air. I have tried to contact Anna our moderator and tech support but my lap top tells me “Anna is not taking messages” ‘Tech support is offline’. I am a dunce when it comes to technology but I can usually get around the site. I need a wizard wot sits by me to tell me what to dol!!! Some of the posts are not showing up or maybe everyone is too hot to post? I have commented on posts but nothing happens. Sorry I’m AWOL. Or maybe you won’t know if this message doesn’t post. Norma
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I see your message.
Hi Norma “Anna is not taking messages” and ‘Tech support is offline’ are automated messages.
There are no staff at weekends or public holidays. When these messages appear and if you want to contact them it will have to wait until the break is over. Probably a week day and tag your message @Anna_Moderator.
We each have a profile and I checked yours.
The above was your latest post.
The post before that was three days ago.
Where is your profile, or mine ?
Click on the name displayed by a person’s post.
Open in a new tab.
You will see a summary page for that person.
There is all sorts of info there.
Try checking me out.
If you are having problems another forum member might be able to help, but we don’t have the ‘Super Powers’ a staff member possesses. (You’ll need to catch them during the week.)
I hope this helps.
keep on keepin on
You could also try this if you think this covers your problem.
I’m having technical issues with your website
If you spot a broken link, can’t find a page, or have a technical issue with one of our websites, please email us at website@stroke.org.uk. If you experiencing technical problems using the Online Community or need help with signing up, please contact us through our Service desk.
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Hi @Norma751
I’m sorry to hear you’ve been having problems with the site. Are you still experiencing issues?
Anna
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To whom it may concern.
As far as I am aware there is no current problem with the site.
Sometimes there are misunderstandings. I can’t comment about that.
Access to staff is only available at certain times.
I think this should be made public so users of this area have an idea of how things work.
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Thanks Anna for replying. Bobbi has been quite helpful, but the main issue is my inability to grasp the mechanics of technology. I don’t really understand what ‘reaching a level’ means and I was trying to access the chat bot as invited. Some of my posts over the weekend did not record, but that may be my own fault! I was trying to message you. The message did not go and I was informed ‘Anna is not taking messages’. Bobbi told me that the support site did not work over the weekend. I’m really sorry to cause a fuss, but to be honest I’m very thick when it comes to technical stuff! I’m one of the ‘sitting next to Nellie’ types when it comes to learning. The irony is that I do have a university degree; albeit before computors were invented. Don’t know if you saw my poem ‘Ode to the mighty pen?’ Best wishes and thanks for the encouragement Norma
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Hi @Norma751
I know learning new things on a website can be confusing. I’m sure you’re not thick when it comes to technical stuff, it just takes time to learn.
By reaching another ‘level’ it means you can unlock new features on the site. As you interact and use the site more you move up in level.
You can use the help-bot to do a tutorial which shows you how to do different things. In your messages section you should have a message from the help-bot, if you type into the message @help-bot start advanced tutorial - this should start the tutorial.
I did see your poem and thought it was great 
I hope this helps.
Best wishes,
Anna
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Thank you @Anna_Moderator
(I tried to send this as PM but there is no-one available right now)
I’m pleased to see that this turned out well.
It can be a bit unnerving at weekend when needing advice or contact with a moderator you find that there is no-one there right now.
I tried to reassure Norma, but maybe the hours when there is someone available, need to be displayed in plain sight rather than in a post or message that might not get read.
I am only saying this as a suggestion that could benefit all who use this space. I hope it isn’t interpreted in a negative fashion.
Best wishes,
Bobbi
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