Hello and warm holiday wishes from the Online Community Team! 
We know the holiday season can bring their own challenges, so we’re sharing our Stroke Helpline’s holiday hours to ensure you can access support if you need it.
Stroke Helpline
If you have a question or need to talk, our Stroke Helpline is here to support anyone affected by stroke in the UK, including family and friends.
You can contact the helpline by:
- Phone: 0303 3033 100
- Email: helpline@stroke.org.uk
During the holidays, our Stroke Helpline will be open at these times:
- Monday 23 December: 10 am – 4 pm
- Tuesday 24 December: Closed
- Wednesday 25 December: Closed
- Thursday 26 December: Closed
- Friday 27 December: 10 am – 4 pm
- Saturday 28 December: 10 am – 1 pm
- Sunday 29 December: Closed
- Monday 30 December: 9 am – 5 pm
- Tuesday 31 December: 9 am – 5 pm
- Wednesday 1 January: Closed
- Thursday 2 January: 9 am – 5 pm
- Friday 3 January 2025: 9 am – 5 pm
- Saturday 4 January 2025: 10 am – 1 pm
- Sunday 5 January 2025: Closed
If you think you or someone you know is having a stroke, please call 999 immediately. In non-emergency situations, please call:
- NHS 11 (England) - 111
- NHS 24 (Scotland) - 111
- NHS Direct (Wales) - 0845 46 47
- GP out of hours service (Northern Ireland)
We are now working with SignVideo to help British Sign Language (BSL) users in the UK.
Need immediate support?
If you are feeling overwhelmed or need immediate support, please reach out to these organisations:
- MIND: Call 0300 123 3393 or text 86463.
- Samaritans: Call 116 123 (available 24/7).
- SANEline: Call 0300 304 7000 (4:30 pm to 10:30 pm daily).
- Lifeline: Call 0808 808 8000 or text 18001 0808 808 8000 (available in Northern Ireland)
- Helplines Partnership: Find other helplines through the online directory.
Online Community Team
The Online Community will remain open throughout the holidays, but please note that it won’t be monitored as frequently as usual. This may mean responses to queries or posts could take a little longer than normal. We appreciate your patience and understanding during this time.
If you are concerned about another member of the community, please let us know by flagging their post or notifying us through the Service desk. We may not respond immediately, but rest assured we will follow up on any concerns as soon as we can.
We wish you and your loved ones a joyful and restful holiday season. Thank you for your contributions and helping make this community such a supportive and special space!
Warm wishes,
The Online Community Team