Helpline opening hours during the holidays

Hello everyone! :wave:t4:

Our Helpline’s opening hours will be adjusted for the holiday period. Please see the updated hours below.

:star2: Helpline opening hours during the holidays :star2:

  • Friday 22 December 10am – 4pm
  • Saturday 23 December 10am – 1pm
  • Monday 25 December Closed
  • Tuesday 26 December Closed
  • Wednesday 27 December 9am – 5pm
  • Thursday 28 December 9am – 5pm
  • Friday 29 December 9am – 5pm
  • Saturday 30 December 10am – 1pm
  • Monday 1 January Closed

We’ll be open as usual on Tuesday 2 January from 9am – 5pm

We’re here to listen, offer support, and provide guidance. Contact us at 0303 3033 100 or email

If you need assistance outside these hours, don’t worry, there are 24-hour services available.

:ribbon: Out of hours contact :ribbon:

  • Samaritans provide confidential, emotional support, 24 hours a day, 365 days a year. Talk to them any time you like, in your own way and off the record, about whatever’s getting to you. Call the Samaritans on 116 123, or email
  • For anyone in Northern Ireland who is experiencing any kind of distress of despair, the Lifeline helpline service is available 24 hours a day, seven days a week, on 0808 808 8000.
  • Find other helplines through the Helplines Partnership online directory.

If you suspect someone is having a stroke, always use the FAST test and dial 999 immediately. :phone:

In non-emergency situations, please call:

Stay safe and take care!