Help widget on the forum now

About the Online Community General announcements
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We’ve embedded the support widget on the forum now. This allows you to find answers to questions about how to use the site and forum.
This feature has been available on the content site and we’ve been working to bring it to the forum. Typing a question will bring up articles that can help you find answers. If that doesn’t work you can fill in a form for the team to respond to. The purpose of the widget is to provide support using the site.

We’re working to improve the mobile experience as we know it might be getting in the way so we’ve changed the label to a question mark icon to save space

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After a bit of casting about, not sure what I was looking for

Found it !!

Thank you muchly for this addition

Keep on keepin’ on
:writing_hand: :grinning: :+1:

Bottom right of window, blue disk with question mark - see below

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? A question mark is a great idea! Thanks for that, I can never find stuff.

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You explain it better than I do @Bobbi

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I noticed the help function had appeared. It should be really useful.

I think you’ve mentioned it above but on the mobile app it is slightly in the way when typing in the bottom right of the box. It’s only a problem if you need to tap there to correct a mistake or start typing from there. I make lots of mistakes :rofl:

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Hi all, we’ve moved the widget up a bit on mobile while we work out a better solution to position it. You can still get to the help centre by clicking on the “Help using this site” link at the bottom of the page as well. This isn’t a new feature; we’ve been using the widget as a support tool since we switched to this platform nearly two years ago. Most queries we get are forum-related so it makes sense to embed this tool here too.
We’ve also fixed the text layout at the top of the forum homepage which displayed as columns on mobile.
Let us know how you get on with the help widget.
Thanks for all your feedback.
C

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Aww fab thank you that makes it a bit easier. The text layout is much better too thank you.

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Hi Simon, seems to be an issue with the Discourse app itself. It doesn’t recognise styling changes to either desktop or mobile views. I’ve raised it with the developers and will let you know of any updates,

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This had me going on my phone to check things out as I normally only use pc for access. I’ve got to admit it’s looking like a stroke forum now and an accessible forum one too. I could easily have managed to muddle my way through with my stroked brain back at the beginning of my stroke…and the air wouldn’t have been so blue :stuck_out_tongue_winking_eye: :rofl:

Thank you for all the hard work and effort you have all put into making this the wonderful community it has become for all who are linked by stroke.

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